#interactive
2 posts filed under “interactive”
Stop Guessing in Customer Interviews: A Simulator for Better Discovery
Stop Guessing in Customer Interviews: A Simulator for Better Discovery: I've conducted hundreds of customer interviews. Most of them were terrible.
The Retention Equation: Why 1% Better Can Mean 10x More Revenue
That 1% improvement was worth $2.4M in additional annual revenue. The board suddenly became very interested in retention.